Location: Remote (preference given for candidates located in, or willing to relocate to, Washington, DC, USA)

Reports To: Chief Impact Officer

Company: Proof - proof.io

About Proof: Proof is a leading sustainability and ESG data intelligence platform. Our mission is to enable businesses to make informed decisions that drive positive sustainability and financial outcomes. We service both companies and investors in private markets globally to help them aggregate data from disparate sources, streamline their sustainability reporting, and glean new insights that position them for financial success. Our clients use their data to raise new capital, develop target action plans, and comply with emerging regulations.

Job Overview

As the Customer Success Lead at Proof, you will play a critical role in ensuring our clients achieve their sustainability, ESG, and financial goals through our platform. You will be responsible for managing client relationships, delivering high-quality client deliverables, driving product enhancements, and contributing to the overall growth of the company. This position requires a combination of client management skills, technical aptitude, and a mission-driven and adaptable mindset. ESG and sustainability background and knowledge is a plus.

Key Responsibilities

Client Management:

• Oversee client relationships, ensuring satisfaction and success.
• Manage client timelines and deliverables, including conducting Quarterly Business Reviews (QBRs).
• Develop and maintain strong relationships with key client stakeholders.

High-Quality Client Deliverables:

• Ensure the delivery of high-quality ESG surveys, sustainability reports, and other assets for companies and their stakeholders.
• Validate and QA data to maintain accuracy and integrity in all client deliverables.

Upselling and Product Enhancement:

• Identify client pain points through attentive listening and provide feedback to the product team.
• Coordinate with the product team on new feature timelines and communicate updates to clients.
• Offer new add-on features to upsell clients and enhance their experience.

Team Management:

• Support and mentor employees or direct reports to create a high-functioning and successful team.